Jabatan Kawalan Bangunan, Majlis Bandaraya Petaling Jaya - Petaling Jaya, Selangor

afzan A.

Mismanagement and Lack of Transparency in MBPJ Jabatan Kawalan Bangunan.

Calls are unanswered, and when we attend in person, our rights as applicants are dismissed. We are told all counter officers can resolve issues, yet every visit brings new and conflicting instructions.

Officers insist on strict compliance with MBPJ’s approval process, but during submission, the directions suddenly change now requiring “management office of the development” approval permission. Draughtsmen, architects, and consultants are told to use MBPJ’s “appointed panels,” via verbal and not official statement though no such requirement appears on any official form.

This inconsistency and lack of accountability are unacceptable. MBPJ officers must act with honesty, transparency, and professionalism. Public dealings should not be a cycle of confusion and contradiction.

To the MBPJ Datuk Bandar/Mayor and His Department or Director of Complaint Departmental: Please take immediate notice. The credibility of MBPJ is deteriorating due to the conduct of certain officers, tarnishing the council’s once-respected reputation.

Jae ?.

One of the worst department for a gov department. Sure there are good employee there but 2 that i encounter at the JKB has soured my whole experience.... and the process of getting approval is so complicated.... feels like its on purpose so have to hire runner....

one of the guy employee was so dramatic with his antic and responses when I ask for more information on the process as not to screw up.... like you make it so complicated then expect people to know its something people do everyday?

Then there is this one older lady employee or maybe higher up? I was there during operation hours and had to wait half an hour just for her to show up... even her colleague also dunno where she went... and when the person show up she had the gall to give me disgust expression for no reason... i didnt even say any thing just hand in my form...how i know she is showing faces cause when she turn to talk to colleague you can see the change in expression and posture... but when she turn back to me the face just change even her tone and stuff also extrude disgust... why the disgust expression? I dont understand why this mbpj is one of the best among all the council... for me they are just the worst. i dun wanna give a star but forced to... I know nothing will come from this review... but wanna let out my disappointment....what a joke of a department

Pavithran J.

Hi MBPJ DEPARTMENT

You guys didnt send any bill or ebill regarding the cukai taksiran throughoyt the year, but you guys able to sent red notice to inform us to pay the bill with additionally penalty charge rm20 .

But my question is , since we didnt received any bill regarding this then how we know that how much we need to pay?

My entire taman neighbour hood get red notice but None on them get the official bill before that.
So this is how you guys do business is it, charging additional rm20 for penalty notice

Really dissapointed, hope higher management bring attention to this matter then send the bill on time

Asma I.

Dari pagi sampai masuk lunch. call tak angkat2. bila dah angkat tetibe terus tutup. kenapa ya? bukan sekali mcm ni , tapi dah banyak kali. Bila datang sana officer asyik takda ja. problem tk boleh settle. Saya bukan kerje nak menghadap awak je tau. Saya minta tolong sangat sangat beri kerjasama. Terima kasih

NAD_ARCH

STAFF MBPJ NI MANA CALL2 TAK ANGKAT..MAKAN GAJI BUTA KE APA..BONUS GAJI NAIK SEMUA NAK..TAPI KERJA XNAK..KAT MANA NK REPORT NI YA..HILANG SABAR DAH NI

Ann E. L.

11:40am telefon 15min tak ada orang jawab.

Puvanes S.

No proper Information counter! When people asking question to staff responding very rudely! Not sure what kind of training giving to staff

mohdkhairi A.

Totally hampeh servis..call transfer then nobody answer almost 2 hours waiting..keep trying 3 days then fedup..